Welcome to The Crystals Library FAQ section. Below you’ll find answers to the most common questions our customers ask.

Q. Are your gemstones natural and authentic?
Yes, all our gemstones at The Crystals Library are 100% natural and ethically sourced. We take great pride in offering only genuine crystals and gemstones, each carefully selected and verified for quality and authenticity.

Q. Do your gemstones come with a certificate of authenticity?
Yes, many of our premium gemstones come with a certificate of authenticity upon request. If you require certification for a specific purchase, please contact us before placing your order, and we’ll confirm the availability.

Q. How do I know which gemstone is right for me?
Choosing a gemstone can be based on your birth month, zodiac sign, spiritual goals, or personal energy. You can visit our Gemstone Guide(coming soon) or reach out to us directly — we’d be happy to help you choose the right stone based on your needs.

Q. Do you offer personalized or custom jewelry?
Currently, we specialize in raw and polished gemstones, crystals, and healing stones. However, we are working on offering custom jewelry and gemstone recommendations. Stay tuned or sign up for our newsletter for updates.

Q. What is the difference between raw and polished gemstones?

  • Raw gemstones are in their natural, uncut state. They retain the pure energy of the earth and are popular for healing and meditation.
  • Polished gemstones are shaped and smoothed for aesthetic use, ideal for decor, jewelry, or carrying as a pocket stone.

Both offer energetic benefits; the choice depends on your preference and intended use.

Q. Are your crystals used for healing or spiritual purposes?
Yes. Many customers use our crystals and gemstones for spiritual growth, meditation, chakra alignment, and energy healing. While these practices are widely followed, please note that crystal healing is a complementary practice and not a substitute for medical treatment.

Q. How do I cleanse or recharge my gemstones?
Popular methods for cleansing crystals include:

  • Placing them under the moonlight or sunlight
  • Smudging with sage or incense
  • Using a singing bowl or tuning fork
  • Burying in soil or salt (for non-water-soluble crystals)

We recommend researching the specific properties of your stone, as some require special care.

Q. How can I place an order?
To place an order:

  • Browse our collection and select your gemstone.
  • Add it to your cart.
  • Proceed to checkout and fill in your shipping and payment details.
  • Confirm your order.

You will receive a confirmation email and tracking information once your order is processed.

Q. What payment methods do you accept?
We accept all major payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, etc.)
  • PayPal
  • Payoneer
  • Bank Transfers (available on request)
  • Cash on Delivery (selected locations only)

Your payment information is secure and encrypted.

Q. Do you offer international shipping?
Yes, we ship internationally! Shipping fees and delivery times vary by location and will be calculated at checkout. If your country is not listed, please contact us directly for a custom quote.

Q. How long does delivery take?
Delivery times depend on your location:

  • Within the UAE: 2–4 business days
  • International orders: 7–15 business days

We provide tracking numbers so you can monitor your shipment at every step.

Q. Can I return or exchange a product?
Yes, we accept returns or exchanges within 7 days of delivery, provided the item is:

  • Unused and in original condition
  • Returned with original packaging

Please refer to our Return Policy page for full details or contact our support team to initiate a return.

Q. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or full refund immediately.

Q. Can I cancel my order after placing it?
You may cancel your order within 12 hours of placing it. After that, your order may already be in the shipping process. To cancel or make changes, contact us as soon as possible.

Q. How can I contact you if I have questions or issues?
We’re always here to help! You can reach us via:

Email: support@thecrystalslibrary.com

Phone/WhatsApp: +923259821124

Instagram DM: @thecrystalslibrary

Or through our Contact Us page

We usually respond within 24 hours on business days.

Q. Do you restock sold-out items?
Yes, we do our best to restock popular gemstones. If a product you love is out of stock, click the “Notify Me” button on the product page or send us a message — we’ll let you know when it’s available again.

Q. Can I gift wrap my order?
Absolutely! We offer gift packaging options. If you’re sending a gift, let us know at checkout or contact us after placing your order to request gift wrapping.

Q. Is my personal information safe on your website?
Yes. We take your privacy seriously. Our website uses SSL encryption and we never sell or share your personal data. For more details, please read our Privacy Policy.