Welcome to The Crystals Library. Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and disclose the information you provide when you visit our website, make purchases, subscribe to our newsletters, or engage with us in any way.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
Who We Are
The Crystals Library is an online business specializing in gemstones, crystals, and related products. We are committed to offering authentic, high-quality gemstones while ensuring that your personal data is handled securely and responsibly.
What Information We Collect
We collect two types of data:
Personal Information
This includes any data that can be used to identify you as an individual. You provide this information voluntarily when:
- Making a purchase
- Subscribing to our newsletter
- Creating an account
- Filling out a contact or inquiry form
- Engaging with us via social media or customer support
Examples of personal data include:
- Full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed via secure third-party services)
- Account login credentials (if you register on our site)
We only collect personal information that is necessary for providing our services to you.
Non-Personal Information
We also collect non-identifiable information automatically through your interaction with our website. This includes:
- IP address
- Browser type and version
- Operating system
- Device type (mobile, tablet, desktop)
- Geographic location (approximate)
- Pages viewed, time spent, and interaction with content
- Referring and exit pages
- Clickstream behavior
This data helps us understand user behavior and improve the functionality and experience of our site.
How We Use Your Information
We use your information for the following purposes:
Order Fulfillment
- Processing orders and payments
- Shipping products to your address
- Sending order confirmations, tracking updates, and receipts Customer Service and Communication
- Responding to your inquiries and providing support
- Sending important updates related to your account or transactions
- Following up on feedback or concerns Marketing and Promotions (with your consent)
- Sending newsletters, promotions, and new product announcements
- Personalizing content based on your browsing or purchase history
- Running contests, surveys, or loyalty programs
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Improvement and Analytics
- Understanding user behavior and site performance
- Analyzing which products are most viewed or purchased
- Making improvements based on user feedback and analytics data Legal Compliance
- Complying with tax, legal, and regulatory obligations
- Preventing fraud, unauthorized access, or illegal activity
- Enforcing our terms and policies
We will never use your information for purposes not outlined in this policy without your explicit consent.
Legal Basis for Processing Data
We process your personal information based on the following legal grounds:
- Contractual necessity: To fulfill our obligations when you place an order or use our services.
- Legitimate interests: To operate our business, improve our website, and provide quality service.
- Consent: For email marketing, cookies, and when legally required.
- Legal obligation: To comply with laws, regulations, and court orders.
How We Protect Your Data
We use a variety of technical and organizational security measures to safeguard your personal information, including:
- SSL (Secure Socket Layer) encryption on all pages and transactions
- Secure third-party payment gateways (e.g., Stripe, PayPal)
- Limited access to personal data among our staff on a need-to-know basis
- Regular website updates and security audits
- Use of firewalls and anti-malware software
Please note, while we do our best to protect your data, no online transmission or storage method is 100% secure. We encourage users to take reasonable precautions when sharing sensitive data online.
Use of Cookies and Tracking Technologies
We use cookies and other similar technologies (such as pixels and scripts) to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and login details
- Keep track of items in your shopping cart
- Analyze website traffic and user interactions
- Serve personalized content and offers
You can disable or delete cookies through your browser settings. However, this may impact the usability of some features on our site.
We may also use tools like Google Analytics or Facebook Pixel to understand visitor behavior and optimize marketing strategies. These tools may collect non-personally identifiable data.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers strictly for operational purposes. These include:
- Payment processors: To complete transactions securely
- Shipping and logistics partners: For delivery of your orders
- Email service providers: To send newsletters and updates
- IT and security providers: To host, secure, and maintain our website
- Legal or regulatory authorities: When required by law or to protect our rights
All third parties are bound by confidentiality agreements and are only allowed to use your information as necessary to provide their services.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Completing transactions
- Complying with legal or financial obligations
- Resolving disputes
- Enforcing our agreements
After this period, your data will be securely deleted or anonymized.
Your Rights and Choices
Depending on your location and applicable data protection laws, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request changes to incorrect or incomplete data
- Deletion: Ask us to delete your personal information
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain data uses (e.g., marketing)
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us at:
Email: support@thecrystalslibrary.com
Phone: +923259821124
We aim to respond to all requests within 14 working days.
Data of Minors
We do not knowingly collect personal data from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately so we can delete it.
Third-Party Links
Our website may include links to third-party websites or services. Once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies separately.
International Users
If you are accessing our website from outside the United Arab Emirates (UAE), please be aware that your data may be transferred, stored, and processed in the UAE or other countries where our service providers are located. By using our services, you consent to this transfer.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date” at the top.
We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, feel free to reach out to us:
The Crystals Library
Email: support@thecrystalslibrary.com
Phone: +923259821124
Website: www.thecrystalslibrary.com