Welcome to The Crystals Library!
We appreciate your trust in choosing us as your source for natural gemstones. To ensure clarity and mutual understanding, please take a moment to read our Terms and Conditions. These terms apply to all visitors, users, and customers interacting with our website and services.
By accessing or using our site, you confirm that you have read, understood, and agreed to these terms. If you do not agree, we kindly ask that you refrain from using our services.
Eligibility and Use of Website
By using this website, you represent that you are at least 18 years old or the legal age of majority in your location, and that you are legally capable of entering into a binding contract. You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their enjoyment of the website.
Product Information and Pricing
All products listed on our website are offered as accurately as possible in terms of images, descriptions, and specifications. However, variations may occur due to natural differences in gemstones or screen display settings.
Prices are listed in US Dollars unless stated otherwise and are subject to change without prior notice. We reserve the right to correct errors in pricing or product details at any time and cancel any orders placed under such incorrect information.
Orders and Acceptance
Submitting an order does not constitute a binding agreement until we confirm acceptance via email. We reserve the right to limit or cancel quantities purchased, refuse service, or reject orders at our discretion—especially in cases where we suspect fraudulent or unauthorized activity.
It is your responsibility to provide accurate billing and shipping information. Failure to do so may result in order delays or cancellations.
Shipping and Delivery
We ship internationally with trusted logistics partners. Shipping times and charges vary based on your location and order value. Once an order is dispatched, ownership and responsibility transfer to the buyer.
If your package is lost or damaged in transit, please notify us within 10 days of the estimated delivery date. While we are not liable for carrier-related issues, we will do our best to assist you in resolving the matter.
Returns and Exchanges
Due to the delicate nature and uniqueness of natural gemstones, all sales are final unless the item arrives damaged or significantly not as described. If you experience such an issue, please contact us within 5 days of delivery with clear photos and details.
We do not accept returns based on change of mind or natural imperfections, as they are part of the gemstone’s authenticity.
Intellectual Property
All content on this website, including logos, images, descriptions, product names, and design, are the intellectual property of The Crystals Library. Any reproduction or use of our content without prior written permission is strictly prohibited.
Limitation of Liability
We strive to maintain an accurate and secure online experience, but we cannot guarantee that our website will be error-free or uninterrupted at all times. The Crystals Library shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Third-Party Links
Our site may contain links to external websites for informational purposes. We do not endorse, control, or take responsibility for the content, policies, or practices of third-party sites. Visiting those links is at your own discretion.
Product Treatments & Authenticity
We are committed to transparency regarding gemstone authenticity and treatments. All our stones are natural unless specifically stated. While we make every effort to provide accurate treatment information, we cannot guarantee the absence of undetectable treatments due to industry limitations.
Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Updates will be posted on this page, and your continued use of the site constitutes acceptance of those changes. We encourage you to review this section periodically.
Governing Law
These Terms are governed by and construed in accordance with the applicable laws of the jurisdiction in which The Crystals Library operates. Any disputes shall be resolved in accordance with local legal procedures.
Contact Us
If you have any questions regarding these terms or any other inquiries, feel free to reach out via our Contact Us page or email us at support@thecrystalslibrary.com
Thank you for being a valued part of The Crystals Library. We hope you enjoy your journey into the world of natural gemstones with us!